The Cost of Not Paying Attention
While working on the Juggling Elephants "Train the Trainer" program, I came across a fantastic research abstract entitled The Cost of Not Paying Attention-How Interruptions Impact Knowledge Worker Productivity. Consider some of their findings:
-Unnecessary interruptions cost U.S. businesses $588 billion per year.
-Twenty-eight percent of a knowledge worker's productivity may be lost to unnecessary interruptions such as instant messaging, spam e-mail, telephone calls and the web.
The abstract offered three great solutions to minimize such losses. They were:
-Training knowledge workers to prioritize work at hand
-Providing them with discretion to turn off technology
-Separating themselves from technology to do work