Your Performers Need To See Your Pimples
Okay, cheesy title, but it's true. A study at the University of Massachusetts revealed that individuals are 5 times more likely to lie in email communication versus a face to face conversation. As you can expect, the less physiological or emotional connection one had to the person to whom they were communicating, the more likely they were to lie.
We are huge proponents of building trust with anyone in your life of whom you have expectations. One cornerstone of building that trust is being honest. As the study, shows, that can best be accomplished by talking with someone in real time, in front of them. They may be suspicious of your typed words, but they will have a hard time dispelling the sincerity in your voice and non-verbal language. You will also have the same chance to evaluate their level of honesty.
Even if you can't always have tough discussions face to face, try to choose the next best option. If you were thinking about emailing, call them instead. If a call was your plan and you will be able to see them face to face soon, save it for the real time meeting. Any steps you take to increase the trust people have for you will lead your circus to a better performance.